Booking terms and cancellation policy
Clear rules in plain words, so you know exactly what happens before you pay anything.
Last updated: October 2026
In short
- A 25% deposit confirms your booking
- Full refund, minus bank fees, if you cancel 30 days or more before arrival
- Day trips and transfers: free cancellation up to 48 hours before
- Pay the rest a week before arrival, or in cash when you arrive
1. Booking and confirmation
Every trip starts with a written plan and price, valid for 7 days. Your booking is confirmed once we receive your 25% deposit and send you a written confirmation.
2. Payment
Pay a 25% deposit by bank transfer when you book. Pay the balance by bank transfer at least 7 days before you arrive, or in cash (US dollars, euros or Egyptian pounds) on your first day. Bank transfer fees are paid by the sender.
3. Prices
Prices are per person, based on two travellers sharing, and set in US dollars. Other currencies are shown at today's exchange rate as a guide. Once your booking is confirmed your price is fixed, unless the government raises entrance fees or taxes; we pass those on at cost and tell you first.
4. Children
Children are welcome on every trip. Under 2: free, except the airline's own infant fare on domestic flights. Ages 2 to 5: 50% off. Ages 6 to 11: 25% off, sharing a room with two adults. From 12: adult price. Child seats in the car are free on request. Balloon companies set their own minimum age (usually 6), and we tell you before you book if any activity has an age limit.
5. Travelling alone
Our prices are per person for two people sharing a room. If you travel alone, or would like a room of your own, a single supplement applies. It depends on the hotel level and the season, usually 25% to 35% of the trip price, and it is always shown in your written quote before you pay. Day trips have no room supplement; for one traveller we simply quote the private price.
6. If you cancel
Multi-day tours and Nile cruises:
| When you cancel | What you pay |
|---|---|
| 30 days or more before arrival | Nothing. Full refund, minus bank fees |
| 15 to 29 days before arrival | 25% of the trip price (your deposit) |
| 7 to 14 days before arrival | 50% of the trip price |
| Less than 7 days, or no-show | 100% of the trip price |
Day trips, experiences and transfers: free cancellation up to 48 hours before the start time. Later cancellations and no-shows are charged in full.
Over Christmas, New Year and Easter, some hotels and Nile cruises apply stricter rules. If that affects your trip, we tell you in writing before you pay.
7. Changes to your trip
You can change anything for free until you confirm. After that we do our best to make changes; if a change costs more, for example a different hotel, we tell you the difference before we make it.
8. If we must change or cancel
Very rarely, weather, safety, official closures or events beyond our control may change a plan. We then offer an alternative of equal or higher value, or refund the services you could not use. If the authorities cancel a hot air balloon flight because of the weather, you get a full refund or a new date.
9. Flights, trains and cruise ships
Domestic flights, trains and Nile cruise ships follow their own rules for changes and refunds. We tell you these before you book and apply them if you cancel.
10. Late arrivals and flight delays
Relax, nothing is lost. We follow your flight, so if it lands late we are still waiting for you, at no extra cost. If a delay makes you miss a visit, we move it to another day of your trip, so you see everything in your program. On the way back we always take you to the airport with plenty of time: about 3 hours before an international flight and 2 hours before a domestic one. On layover tours we time the day around your real landing; if a long delay leaves too little time for a visit, you choose a shorter visit or a full refund.
11. Passports, visas and insurance
You are responsible for a passport valid for at least 6 months and the right visa for your nationality. We strongly recommend travel insurance that covers cancellation and medical costs.
12. During your trip
Please follow your guide's safety advice and dress respectfully at mosques and churches. We are not responsible for personal belongings, or for costs caused by delays of airlines or other carriers outside our control.
13. Feedback and complaints
If anything is not right, tell us during the trip so we can fix it straight away. Any complaint after the trip should reach us in writing within 14 days.
14. Your privacy
We use your details only to arrange your trip and share them only with the hotels, drivers and guides who need them. We never sell your data.
15. Law
These terms are governed by the laws of the Arab Republic of Egypt.
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